CHICAGO, IL – May 31, 2012 – After the initial shock of a car accident, people often find themselves facing stress and confusion over how to get the damage fixed. The Better Business Bureau serving Chicago and northern Illinois (BBB) suggests drivers know the proper way to handle towing and repair claims after an accident.
“It’s sometimes difficult to think clearly after an accident, but it’s vital to get all the facts before saying ‘yes’ to services being done,” commented Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and northern Illinois. “When you allow a tow operator to carry your vehicle, you become responsible for the costs. Be mindful these costs could exceed your coverage.”
The BBB offers towing and repair suggestions to help drivers make sound decisions following an accident:
- Contact your insurance company from the accident scene.
- Never give permission to a tow operator who arrives unsolicited to take your vehicle.
- Do not provide a tow truck operator with personal lien holder information.
- Ensure the tow truck signage matches the name you called and is identical to any documentation the tow truck operator provides.
- If the truck is not marked, ask for identification.
- If in doubt, call the company back to ensure the operator is with the company.
- The shop you select should have a good track record of resolving any complaints. Check the repair shop's complaint records and Business Review with your Better Business Bureau at www.bbb.org
- Look for a mechanic with experience working on the same automobile model and make as yours. Seek out a mechanic with good credentials, updated knowledge and skill. Some shops display certification, indicating the mechanic has met basic standards in a specific technical area.
- Talk to friends and family for recommendations. Ask your auto insurance agent, auto parts salesperson, or other business people you know.
- Interview mechanics. Are they willing to answer your questions? Do they convey a positive, professional image? Ask if the technician or shop has experience working on the same model vehicle as yours.
- Do not pay in full until the repairs are complete.
For more information on finding a tow or car repair service you can trust, visit www.bbb.org
As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.