CHICAGO, IL – June 4, 2013 – Bad customer service, no shows, and poor sales practices should not be part of a quality drivers education program. But, in reality, those are the complaints being received by the Better Business Bureau serving Chicago and Northern Illinois.
For certain age groups, completing a drivers education program is a requirement prior to receiving a license to drive. For those parents and young motorists who choose to use a private provider, it is important that they research multiple facilities before choosing one.
“There could be very serious bumps in the road for student drivers who inadvertently find themselves using the wrong drivers education provider,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “Parents and students should check with their state’s Department of Motor Vehicles to verify the driving school instructor’s license status and be sure to read the contract’s fine print before committing.”
The BBB recommends the following when choosing a driving school:
Research first. For information on driving schools in your area, start your search at www.bbb.org for free BBB Business Reviews that will help you make informed decisions.
Ask around. Contact several schools to find out about the course schedules, fees and registration procedures offered. Remember, price is not the sole factor in choosing a driving school. You must compare instructional quality, class size and behind-the-wheel lessons.
Visit the driving school. Ask to see classrooms and if you can observe part of a course and ask if you can see the course book to ensure it’s up to date. The ideal course integrates both behind the wheel and classroom training. Remember that the fastest course is not always the way to go.
Check the details. Find out if the school has a policy on make-up classes and refunds. Always read the terms and conditions on enrollment forms and contracts. Also, check to see how the school resolves its complaints.
For more information you can trust, visit www.bbb.org
As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reviews on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.