Drivers education is important in preparing anyone to take the wheel of a vehicle for the first time. However, the Better Business Bureau urges both parents and students to make smart, informed decisions when choosing a drivers education course to learn the fundamentals of operating a motor vehicle.
The Better Business Bureau has received more than 2,000 inquiries in the past two years about driving schools. The BBB also received varied complaints ranging from no shows to bad customer service and sales practices.
“Consumers need to do their research before selecting a driving school,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and northern Illinois. “Parents and students alike should check with the Illinois Department of Motor Vehicles to learn more about all of the necessary requirements and to verify the driving school instructor’s license status.”
The BBB recommends the following when choosing a driving school:
- Research first. For information on driving schools in your area, start your search at www.bbb.org for free BBB Business Reviews that will help you make informed decisions.
- Ask around. Call several schools to find out about the course schedules, fees and registration procedures offered. Remember, price is not the sole factor in choosing a driving school. You must compare instructional quality, class size and behind-the-wheel lessons.
- Visit the driving school. Ask to see classrooms and if you could observe part of a course and ask to see the course book to ensure it’s up to date. The ideal course integrates both behind the wheel and classroom training. Remember that the fastest course is not always the way to go.
- Check the details. Find out if the school has a policy on make-up classes and refunds. Always read the terms and conditions on enrollment forms and contracts. Also, check to see how the school resolves its complaints.
For more information you can trust, visit www.bbb.org
