The Council of Better Business Bureaus, Inc. (CBBB) provides training and technical assistance in conflict resolution
A key advantage of CBBB training is that we actively practice in all training subject areas, developing our instruction from the hands-on experience of hundreds of BBB employees and clients. Through the operation of ongoing programs, our staff builds the communication, conflict management, mediation, negotiation, arbitration, customer service and writing skills that are the foundation of our training.
The broad experience of the BBBs in addressing requests for assistance and information has provided a clear understanding of customer needs and expectations that can benefit any worker, company or agency that serves the public.
For arbitrator trainings currently scheduled click here .